Take a look at all of the gadgets on the market today. After browsing the aisles, you may begin to notice an underlying trend. “Smart”. From phones and tablets to watches, televisions, thermostats, and software, we are moving into an era where everything is advertised to be smart. So what exactly does “Smart” mean in this context? Loosely the meaning of smart has to do with the objects ability to accomplish something greater. In the case of a television for instance, it has been equipped with applications, shortcuts, and other handy tools to make your viewing experience more seamless. It eliminates the need for a middle source to perform everyday tasks such as watching movies or playing music. And this is great! Suddenly our every day lives are a little simpler. We are no longer juggling 5 remotes trying to figure out which one turns on the DVD player, sifting through our cabinet of endless movies that aren’t even in the right cases, just to end up frustrated with the result.
You may be asking yourself, “What do smart televisions have to do with scheduling?”. To be honest, they really don’t unless you begin to think about the underlying connection. Why have we embraced smart technologies in our personal lives, but draw a line when those technologies are presented to our businesses.
What is the Problem?: Do you find yourself spending several hours a day in front of a calendar just trying to figure out how to create a schedule that will balance the needs of your employees while keeping your customers happy? Has it become a long and tireless task everyone wants to avoid? Have you ever stopped to think, “There has to be a better way to do this”? We understand your frustration!
Studies show that many businesses spend upwards of 5-10 hours per work week on scheduling alone! This is time taken away from other productive work within the office and time that could be saved. Manual scheduling is not only a time drainer but also create several loopholes for human error.
Take scheduling on paper or even google calendar for an example. When your client calls to book an appointment with you, their focus is time. They would like to know as quickly as possible when you have openings and what employees will be completing the service for them. You may be able to quickly look at your schedule and answer their questions, but will need to rely on your memory of availability, client preference, and other critical client information in order to complete this booking.
What if in addition to this scenario you had an emergency and were unable to be in the office one day. You now have to rely on another employee to create the schedule for you. One who may not have any prior knowledge of your clients or the critical information needed to successfully book the appointment. So why is this such a big problem?To put it simply:
YOU WILL NEVER GROW YOUR BUSINESS!
The success of your business and the future growth you so desperately want to achieve will never be possible if your business cannot survive without you at the reigns. You will never have time to research expansion opportunities, network within your area, or any other necessary steps for your business to grow if you can never set foot outside of the office doors and trust your staff with these tasks.
Here is the Solution! Why not take the money spent on payroll for these employees and instead invest it into a scheduling software that can not only drastically reduce the scheduling time of your employees but also make you money in the long run. Welcome to the world of smart scheduling! Just think of the things this simple change will improve within your business.
- Streamline Your Client Information | You know all those little details you are currently storing in your brain where no one can see them? A scheduling system like MaidSuite can give you a platform to store all of this information. From the clients address, key information, and preferences to pets and more, you will no longer have to find a place to store all of this. Once it has been saved within the clients profile, any manager can view and edit the information. To take it one step further, once you assign an employee to that client’s appointment, they can then view all of the information and submit notes for the manager to edit. No longer will there be a gap in communication between any of the three entities within your business: you, your client’s and your employees. You can have everyone in a cloud based system, accessible from anywhere with internet connection and editable by all managers. This will free up your time and deepen the trust within your team.
- Empower Your Employees | Your employees are the most valuable part of your service business. Without them you cannot deliver your services, so it is essential to keep them happy! Having a system that takes care of the details allows you to empower your employees! You can allow them to work the flexible schedule they want while MaidSuite makes it simple to schedule appointments around their availability. This will improve your company culture and ensure a better experience for your clients.
- Automate the Details | Take it one step further and you will see the beauty of automating all the little details you don’t even realize you spend time doing in your business. MaidSuite will: automatically send out appointment reminders to your clients the day before their appointment, email the schedule to your employees every week, notify employees of shifts and time off requests, provide a streamlined dashboard to view all of your appointments, and so much more!
If you are interested in learning more about MaidSuite and taking this quick step to grow your business, sign up for your FREE Trial today!